Thursday, December 26, 2019
Importance of the Natives in Joseph Conrads Heart of...
The Importance of the Natives in Heart Of Darkness Conrad has been accused of racism because of the way he portrays the natives in his novel, Heart of Darkness. It has been argued that the natives cannot be an essential part of Heart of Darkness due to the manner in which they are depicted. However, a careful reading reveals that the story would be incomplete without the natives. Marlow develops a relationship with one of the natives - perhaps the first time in his life that Marlow creates a bond with someone outside of his own race. Without the natives, there could be no Kurtz. The natives are his people and his followers: Suddenly round the corner of the house a group of men appeared, as though they hadâ⬠¦show more contentâ⬠¦He describes the natives as ants which are decomposers. Marlow is describing the natives as creatures that do nothing but break down and destroy the land. When Marlow tries to get away from this scene of natives he steps into a gloomy circle of some Inferno...Black shapes crouched, lay, sat between the trees, leaning against the trunks, clinging to the earth, half coming out, half effaced within the dim light, in all the attitudes of pain, abandonment, and despair...They were dying slowly...they were nothing earthly now, nothing but black shadows of disease and starvation lying confusedly in the greenish gloom. (Conrad 20) Marlow characterizes the natives as unearthly creatures that have been abandoned from society. It has been accepted that they do not deserve to live like regular human beings. They must live in abandonment and despair because they are criminals. Marlow d epicts them as slowly rising out of the earth as if they were horrid creatures that only come out in the darkness because no one can bear to see them in the daytime. Marlow also describes the natives as bundles of acute angles sat with their legs drawn up...one of these creatures rose to his hands and knees and went off on all-fours towards the river to drink. He lapped out of his hand, then sat up in the sunlight crossing his shins in front of him, and after a time let his woolly head fall on his breastbone. (Conrad 21) This is utter degradation of a human being. AtShow MoreRelatedThe Oral Tradition Of Storytelling1510 Words à |à 7 Pagesstorytelling in her Native American culture seems to be a central theme and translates the oral tradition of storytelling into a written English essay. The narrator Ayah doesnââ¬â¢t tell her story to anyone in particular, but instead she reminiscences on a story that weaves her past memories and her present happenings through a series of asso ciations, rather than in a set chronological order. In addition to the focus on the oral tradition of storytelling, Silko is concerned with the ways in which Native AmericanRead MoreHeart of Darkness on the Flaws of Imperial Authority1024 Words à |à 4 Pages ââ¬Å"Heart of Darknessâ⬠on the Flaws of Imperial Authority Throughout Joseph Conradââ¬â¢s ââ¬Å"Heart of Darknessâ⬠despite the many conditions of the described Africa most if not all the characters agree that these conditions indeed differ from the conditions found in Europe. In working through conversations with Chinua Achebeââ¬â¢s Colonialist Criticism and An Image of Africa: Racism in Conrads Heart of Darkness it can be brought to light that not only is Conradââ¬â¢s ââ¬Å"Heart of Darknessâ⬠a novel that criticizesRead More Symbols and Symbolism in Conrads Heart of Darkness Essay1488 Words à |à 6 PagesUse of Symbolism in Heart of Darkness à à Joseph Conrad played a major role in the development of the twentieth-century novel.à Many devices that Conrad applied for the first time to his novels gained wide usage in the literary period he helped to create.à Perhaps the most effective of his pioneering techniques was his application of symbolism in his novels.à In Heart of Darkness, Conrads symbolism plays a dominant role in the advancement of themes in the novel.à These themes are revealedRead More Light and Dark of Colonialism and Imperialism in Heart of Darkness1542 Words à |à 7 PagesThe Light and Dark of Colonialism Exposed in Heart of Darkness à à In Heart of Darkness, Joseph Conrad, challenges a dominant view by exposing the evil nature and the darkness associated with the colonialist ventures. It is expressed by Marlow as robbery with violence, aggravated murder on a great scale, and men going at it blind - as it is very proper for those who tackle a darkness. The European colonialists are portrayed as blind lightbearers, people having a faà §ade of progress and cultureRead MoreJoseph Conrad s Heart Of Darkness1198 Words à |à 5 Pages Joseph Conrad, in his novel Heart of Darkness, comments on the nature of imperialism, the individual psyche, and the evil inherent in the human condition. Chinua Achebe, a contemporary literary critic, argues that as the protagonist, Marlow, travels through the Congo, Conrad maintains a Western imperialist attitude towards the African natives. According to the novel, the natives are a sort of animalistic backdrop, a part of a landscape to merely house Kurtz and Marlowââ¬â¢s metaphys ical battle. TheRead MoreLight and Dark in Joseph Conrads Heart of Darkness Essay1735 Words à |à 7 PagesLight and Dark in Heart of Darkness à à à à à Joseph Conrads novel, Heart of Darkness, was written to explore the soul of man. If the book is viewed only superficially, a tragic story of the African jungle is seen, but when examined closely, a deeper meaning arises. Through his narrator Marlow, Conrad uses the theme of light and dark to contrast the civilized with the savage. à à à à à à à à à à à à Through the individual characters, Conrad creates the division between dark and light and blackRead More The Evil of Colonialism and Imperialism in Heart of Darkness by Joseph Conrad1559 Words à |à 7 PagesColonialism in Heart of Darkness à à à A masterpiece of twentieth-century writing, Heart of Darkness exposes the tenuous fabric that holds civilization together and the brutal horror at the center of European colonialism. Joseph Conrads novella, Heart of Darkness, describes a life-altering journey that the protagonist, Marlow, experiences in the African Congo.à The story explores the historical period of colonialism in Africa to exemplify Marlows struggles. Joseph Conrads Heart of Darkness is mostRead More Light vs. Dark in Heart of Darkness Essay1268 Words à |à 6 PagesLight vs. Dark in Heart of Darkness The realism movement of the late nineteenth century produced works in literature that were marked by reduced sentimentality and increased objectivity. The goal was to let details tell the story, and remove noticeable bias of the author through scientific and detailed descriptions. While this form of storytelling undoubtedly is most accurate, it creates difficulties for authors to incorporate their themes into the story. This resulted in an increaseRead MoreChinua Achebe s Things Fall Apart Essay1347 Words à |à 6 Pageswhen Things Fall Apart while Joseph Conrad authored Heart of Darkness. Conrad and Achebe set their individual titles in Africa; Achebe is an African writer whereas Conrad is Polish-British. The authors draw strength from their backgrounds to validity the authenticity of their fictional novels. Conrad writes from his experiences in the British and French navies while Achebe uses his African heritage. The theme of culture is prevalent in both Conradââ¬â¢s Hea rt of Darkness and Achebe s Things Fall ApartRead MoreSimilarity in Joseph Conrads Heart of Darkness and Lord Jim3156 Words à |à 13 PagesSimilarity in Joseph Conradââ¬â¢s Heart of Darkness and Lord Jim Many times, after a successful novel, an author will publish another story very similar to the praised one. Joseph Conrad followed in suit with the previous statement. After the publication of Heart of Darkness in 1899, Lord Jim was released in 1900. However, according to majority of his critics, Conradââ¬â¢s Lord Jim arguably outdoes Heart of Darkness to be named his best work. Few realize, though, that Lord Jim was actually started before
Wednesday, December 18, 2019
Internal Bullying And Its Effects On Society - 847 Words
Insulating factors Four distinct groups of perpetration and victimization are recognized: -Bullies or pure bullies: individuals who take part in bullying behavior towards other individuals. -Victims or pure victims: individuals who are targeted with bullying. -Bully-victims: individuals that are bullies and victims within the same time period. -Non-involved: those who are neither bullies nor victims. The Health Behavior in School-aged Children (HBSC) Survey reported on U.S. adolescents in grades 6-10. -The survey concluded that 56% of adolescents had been involved (either as the bully, victim, or both) in verbal bullying. -51.4% of adolescents were involved in relational bullying. -20.8% of adolescents were involved in physical bullying. -13.6% were involved in cyber bullying. It has been consistently found that boys are more likely to be involved physical and verbal bullying and girls to be involved in relational bullying. (Iannotti, Wang 2012) Wang, J., Iannotti, R. (2012). Bullying among U.S. adolescents. Prevention Researcher, 19(3), 3-6. How To Talk About Bullying Help Kids Understand Bullying Educating adolescents on what bullying is helps them to better identify it. -Encourage adolescents to speak to an adult that they trust if they are being bullied or witness bullying -Tell adolescents to help kids who are being bullied by helping them or showing kindness toward them. According to research children look up to their caregivers for advice/ help soShow MoreRelatedHow Social Media Improved Communication? Essay876 Words à |à 4 Pagesgrowing very rapidly. It changes and affects each person in a different way, or ways. Some may argue that social media has a bad influence on children and young adults, and that it negatively effects their brains, character, or personalities, while most people see that the social media has a more positive effect on them than a negative one. Moreover, social media has helped many people around the world to connect, or re-connect, with each other, easily. Social media is basically the new way of keepingRead MoreSocial Norms And Its Effect On Society957 Words à |à 4 PagesIntroduction Several individuals within society typically follow social guidelines that they are unaware of performing. Social guidelines such as stopping at a red light or saying thank you when someone has done something for you. These social guidelines or norms give society a script to follow regarding their behavior and actions. Although norms are the acceptable actions and behaviors that society is taught to perform, there are occurrences where individuals stray away from this in which they areRead MoreCauses of Homophobic Bullying1551 Words à |à 6 Pagescouncilman from Fort Worth, Texas. During an otherwise ordinary city council meeting, Burns took the opportunity to raise an issue that has been tormenting kids and adults around the world: bullying. Yet Burns is not referring to any bullying. What Burns addresses in his speech, called It Gets Better, is bullying people who are gay, lesbian, or just different, (Joel Burns Tells Gay Teens It Gets Better.). The speech was powerful enough, an d with just enough personal experience interjected, thatRead MoreQuestions and Answer About Bullying, Types of Justice and Motivation1484 Words à |à 6 PagesQuestion 1. Workplace bullying demonstrates a lack of which one of the three types of organizational justice? Question 2 What aspects of motivation might workplace bullying reduce? For example, are there likely to be effects on an employeeââ¬â¢s self-efficacy? If so, what might those effects be? Workplace bullying demonstrates a lack of which one of the three types of organizational justice? According to Jerald Greenberg, organizational justice is refers to an employeeââ¬â¢s perception of theirRead MoreThe Effects Of Bullying On The Workplace925 Words à |à 4 PagesPressure / unwitting bullying ââ¬â working to unlikely time scales as well as providing minimal supplies to finish the given task. Corporate bullying ââ¬â a business manhandle with an exemption, knowing the law is feeble and work business sector is delicate. Organizational bullying ââ¬â a blend of force and harassing happens when an association battles to accustom to evolving markets, decreased salary, a decrease in financial plans, forced desires, and other acute compulsions. Institutional bullying ââ¬â settled inRead MoreAnalysis of Scenarios Relating to Workplace Professionalism1419 Words à |à 6 Pagesprofessional bodies and by the public. The scenario given presents different situations that radiographers and radiography students may face in the workplace; the main issues are professionalism, continuing professional development and bullying at work. All these in turn have an effect on the level of patient care staff provide since staff attitudes and team-working do influence this. A profession can be described as ââ¬ËA vocation...esp. one requiring advanced knowledge or trainingââ¬â¢ (p2386, Brown, 1993, volRead MorePeer Victimization And Academic Performance1550 Words à |à 7 Pagesquality of education academically, socially, and emotionally. Peer victimization has complex problems with low self-esteem, bullying, aggressive behaviors, internalization, and externalization problems. These peers blame themselves for not having the cognitive thinking skills and low academic performances, based on Basic Skills testing and other assessments. Signs of bullying other students can indicate depression, acting out, and easily distracted. Studies between boys and girls test the cognitiveRead MoreCyberbullying And Its Effects On People s Lives999 Words à |à 4 Pageshave incredibly negative affects on peopleââ¬â¢s lives especially throughout the bullying culture that has sprouted from this stimulus. Bullying has rapidly increased since the introduction of mul timedia cell phones in the 90ââ¬â¢s. Cyberbullying is the current problem and an issue that will continue to be current until we as a society stop it. There is a distinction between traditional bullying and cyberbullying and its effects are different as well. Cyberbullying has its own societal norms and its ownRead MoreAdolescent Depression And Its Effects1339 Words à |à 6 Pagesmy target is to prove that depression in adolescents is a serious issue because it is evolving everyday leading to discouragement, internal conflict, and even suicide. To prove my point I arranged my paper by first letting the audience know what adolescent depression is and how is it taking place in our society. Then I provide four sections: analysis, cause and effects of adolescent depression, how the media contributes with adolescent depression, counterclaim. Each section explains or gives evidenceRead MoreBullying, Family Therapy Outcomes And Academic Performance?1668 Words à |à 7 PagesAddressing Bullying in Schools Research topic: Bullying in Schools Research Question: Is there a relationship between bullying, family therapy outcomes and academic performance? Chosen Methodology: The Mixed Method Triangulation Design A mixed methodology is what I am using in the study. Mixed methods approaches consists of collecting both qualitative and quantitative data. The Mixed Methods Triangulation design is designed to obtain different but complementary data on the same topic to understand
Tuesday, December 10, 2019
Operations of PERODUA and Air Asia-Free-Samples for Students
Question: Discuss the differentiation framework between manufacturing operations of PERODUA and services operations of AirAsia. Answer: Introduction Airline Industry called Air Asia was inaugurated in 1993. It begins with its operations by 18th November, 1996. The government owned conglomerate, DRB-Hicom has first found the industry called Air Asia. It is headquartered in Kuala Lumpur, Malaysia (Air Asia, 2017). Air Asia is the largest airline industry in Malaysia in terms of fleet sizes and destinations. The group of Air Asia includes domestic as well as the international flights to more than 165 destinations extending 25 countries. Air Asia charge the lowest cost that is US$0.023 per available seat kilometre in all over the world. Whereas the car manufacturing company called Perusahaan Otomobil Kedua Sendirian Berhad (PERODUA) is inaugurated in 1992 and headquartered in a 138-hectare site at Sunghai ChOh, Rawang, and Selangor Darul Ehsan. It introduced its first car called the Perodua kancil in August 1994 (UKEssays, 2015). In the beginning Perodua used to produce mini cars and superminis and it does not include the same models in the same market categories as Proton. Operations of PERODUA and Air Asia PERODUA is the car manufacturing company whereas the Air Asia is the airline industry which provides the airlines services to its customers that helps them to travel from one place to another. The vision of PERODUA is to have professionalism in their operations, to achieve the uniqueness in the products, to provide best of benefits to their customers and stakeholders (Rosli Kari 2008). Whereas the vision of Air Asia is to become the greatest airline industry in Asia which provides the low cost plus high quality services to its customers. The mission of PERODUA Company is to follow their values such as quality consciousness, customer centric and others. PERODUA also aims to serve the best to its customers by developing the quality and continuous improvement in all the procedures of business (Thedon, 2009). On the other hand, the mission of Air Asia is to become the best company in all over the world to work for and to have the minimum cost so that everyone can fly. Difference between the manufacturing operations and services of PERODUA and Air Asia in terms of Tangibility, Customer Engagement and Business Strategies: Tangibility and Intangibility The airline industry Air Asia has its main office in Kuala Lumpur, Malaysia. Its sub headquarters are Kota KInabalu International Airport, Penang International Airport, Kuching International Airport, senai International Airport and lankawai. It has also one frequent flyer programme called big loyalty programme. Its subsidiaries are Air Asia X, Indonesia Air Asia, Indonesia Air Asia X and Thai Air Asia (Air Asia, 2017). The fleet size of Air Asia is 92 which are excluding subsidiaries. Destinations are 74 which are also excluding subsidiaries. The mother company of Air Asia is Tune Group. The co-founder and GCEO of Air Asia is Tony Fernandes and the CEO is Riad Asmat. Total employees working for Air Asia are 17000. Whereas the car manufacturing company PERODUA has its main office Sunghai Choh, Rawang, and Selangor Darul Ehsan. It is government owned company. It comes under automotive industry. The president of PERODUA is Datuk Aminar and the CEO is Rashid Salleh. The total number of e mployees at PERODUA is 10,000 (Perodua, 2018). Intangibility refers to those services which are not visible but valuable. Air Asia is airline industry which provides services to its consumers. It is very difficult to sell intangible services as it requires extra efforts to compete with the companies which sell goods (BMS, 2013). Selling services is a complex and very difficult task as services are intangible in nature which cannot be displayed. Therefore it is very difficult to attract customers in case of services. They can only compete with its competitors by providing some tangible services such as an airline industry can make the service experience better by providing some tangible cues like food and beverages, Music, newspapers, staff uniforms and seats and cushions. On the contrary PERODUA car automotive industry provides intangible services such as software installation, car repair and after sale service (Mulholland, 2018). PERODUA installs and updates software in the cars for the customers to provide them great experience . They also provide intangible service of repairing car to the customers. They try to give their best while repairing cars. They also provide after sale service which very impressive. They try to satisfy their customers as much as they can. Customer Participation The airline industry Air Asia provides the best of its services to its customers. They provide the services to its customers at very low cost as per their commitment which says Everyone can fly. They do not compromise with the safety to minimize the cost. Every vehicle of Air Asia is fully adhered the terms and conditions of the International Aviation Safety. It is governed by the Malaysian department of Civil Aviation. They are indulged with the great international partners for the maintenance of their engine to have the safe planes. They provide proper training to their employees so to have zero chances of accidents. On the other hand PERODUA provides Cars on very economical prices to its customers (UKEssays, 2015). They had recently introduced many new cars so to satisfy the needs of different social class of people. They always aim at providing best to their customers. They also provide after sale service to their customers. They always prefer to manufacture the product as per th e customer requirements. For middle class of people, they have launched 1000cc which is very economical. For high class of people, they have launched 1500cc which is preferable for the people who wants high performance and high utility. They provide flexible payment methods to their customers as they accept credit cards, cheques and bank transfer. Both the airline industry Air Asia and the manufacturing company PERODUA followed different business strategies to achieve its business objectives. The car manufacturing company PERODUA provides its best sales service to attract the large number of customers. They first trained the sales representatives then accordingly set their position. They also entertain their customers after sale of the products. They believe in satisfying the customers properly (Mutum, 2000). To increase the sale of the company it follows many promotional techniques such as free gift as sterling lock, lucky number, touch and go card and discount up to RM 1500. It al so provides benefits like extended warranty period. PERODUA made its own different strategy to advertise the products more on national holidays, Chinese New Year, Diwali and other holidays. They prefer to advertise its products on different types of advertising media. To promote their products they maintain the good relations with the cooperative banks as they are the finance and insurance partnrs (UKEssays, 2015). On the other hand Air Asia also has its own business strategies. They aimed at following the minimum cost business strategy which focused on targeting those customers who belongs from medium range of income. The targeted customers generally fall in the category of middle class of people. They do not compromise with the safety to minimize the cost. Every vehicle of Air Asia is fully adhered the terms and conditions of the International Aviation Safety. They also aim at attracting high class of people by providing luxurious benefits during travelling. High class of people refers to the people who belong to high range of income group. They take care of every requirement of their passengers during travelling to satisfy the consumers effectively (OConnell Williams, 2005). They provide their customers great experience of travelling at their planes. The core business strategy of Air Asia is providing seats at minimum cost (Lawton Solomko, 2005). The belief behind this strategy is Now ever yone can fly with Air Asia. Perishable It becomes easy to compare both the industries automotive and airline when it is on the basis of products. Both the companies are concerned for quality and safety. Perishable products are those products which is likely to spoil soon. Therefore in terms of perishable products, Air Asia faces many challenges. The airline industry Air Asia has to provide tangible goods during the flight like food, drinks and some other items. Therefore it becomes very difficult to store some products like that. They try to provide best of their services to its customers while travelling. Perishable products are to be kept according to their nature. For instance products like chocolates and some drinks need to be refrigerated at some particular temperature. Now a days airline industries have developed many effective ways to store the perishable products. On the other hand PERODUA being a car manufacturing company does not have perishable products. It also doesnt have to provide services like food or drinks as compare to airline industry. They only sell cars and provide related services to its consumers (UKEssays, 2015). Under car manufacturing company 99.9 products are reliable. All related products have enough life at PERODUA. The company PERODUA produces cars and mini cars and that does not involve perishable products. As the parts of cars are also having enough life therefore they cannot be called perishable products. Conclusion Air Asia is one of the largest airline industries in Malaysia in terms of number of vehicles and destinations whereas PERODUA refers to a car manufacturing company. They aimed at following the minimum cost business strategy considering their commitment Now everyone can fly. On the other hand PERODUA aims to serve the best to its customers by developing the quality and continuous improvement in all the procedures of business. The mission of Air Asia is to become the best company in all over the world to work for. The maximum employees at Air Asia are 17,000 whereas the maximum employees at Perodua are 10,000. PERODUA provides Cars on very economical prices to its customers. They had recently introduced many new cars so to satisfy the needs of different social class of people. They always aim at providing best to their customers. In terms of perishable products, Air Asia faces many challenges. The airline industry Air Asia has to provide tangible goods during the flight like food, drin ks and some other items. As compare to Air Asia, PERODUA is not that much famous among people. References Air Asia. (2017). The Beginner's Guide to AirAsia : Hi, We're AirAsia!. Retrieved on 23rd February, 2018. Available at: https://www.airasia.com/in/en/about-us/hi-we-are-airasia.page BMS. (2013). Intangibility In Airline Industry. Retrieved on 26th February, 2018. Available at: https://www.bms.co.in/intangibility-in-airline-industry/ Lawton, T. C., Solomko, S. (2005). When being the lowest cost is not enough: Building a successful low-fare airline business model in Asia. Journal of Air Transport Management, 11(6), 355-362. Mulholland, T. (2018). Services Offered by Car Dealerships in the United States. Retrieved on 26th February, 2018. Available at: https://www.streetdirectory.com/travel_guide/50513/new_car/services_offered_by_car_dealerships_in_the_united_states.html Mutum, D. S. (2000). Entry of Proton and perodua into the Indian passenger car market: a study from the marketing perspective (Doctoral dissertation, Universiti Malaya). OConnell, J. F., Williams, G. (2005). Passengers perceptions of low cost airlines and full service carriers: A case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines. Journal of Air Transport Management, 11(4), 259-272. Perodua. (2018). Perodua. Retrieved on 23rd February, 2018. Available at: https://www.perodua.com.my/corporate/manufacturing Rosli, M., Kari, F. (2008). Malaysia's national automotive policy and the performance of proton's foreign and local vendors. Asia Pacific business review, 14(1), 103-118. Thedon, N. (2009). Vision Misson. Retrieved on 23rd February, 2018. Available at: https://www.scribd.com/doc/55532952/Vision-Misson UKEssays. (2015). History of perodua analysis. Retrieved on 23rd February, 2018. Available at: https://www.ukessays.com/essays/marketing/history-of-perodua-analysis-marketing-essay.php UKEssays. (2015). Perodua Marketing Mix. Retrieved on 23rd February, 2018. Available at: https://www.ukessays.com/essays/marketing/a-successful-company-organization-marketing-essay.php
Tuesday, December 3, 2019
Tablets vs Textbooks free essay sample
Using tablets is more expensive than using print textbooks.- E-textbooks on tablets cost on average 50-60% less than print textbooks. According to a 2016 report from the Federal Communications Commission (FCC), K-12 school districts spend more than $10 billion per year on textbooks. However, the same report found that e-textbooks can save schools between $250-$1,000 per student per year. Tablet prices also continue to drop, making them increasingly affordable. Tablets cost on average $489 in 2011, $386 in 2012, $263 in 2015, and $139 in 2017. Handheld technological devices including tablets are associated with a range of health problems.- Print textbooks are heavy and cause injuries, while a tablet only weighs 1-2 pounds. Pediatricians and chiropractors recommend that students carry less than 15% of their body weight in a backpack, but the combined average weight of textbooks in History, Mathematics, Science, and Reading/Language Arts exceeds this percentage at nearly all grade levels from 1-12. [12] According to the US Consumer Product Safety Commission, during the 2011-12 school year more than 13,700 kids, aged 5 to 18, were treated for backpack-related injuries. We will write a custom essay sample on Tablets vs Textbooks or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page People who read print text comprehend more, remember more, and learn more than those who read digital text.- Tablets help students learn more material faster. Technology-based instruction can reduce the time students take to reach a learning objective by 30-80%, according to the US Department of Education and studies by the National Training and Simulation Association. Manufacturing tablets is environmentally destructive.- Tablets lower the amount of paper teachers have to print for handouts and assignments, helping to save the environment and money. According to Wired, a school with 100 teachers uses on average 250,000 pieces of paper annually. A school of 1,000 students on average spends between $3,000-4,000 a month on paper, ink, and toner, not counting printer wear and tear or technical support costs.
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